We are standing by to troubleshoot on your behalf!
Doing business in a foreign country with different culture and customs can be a rigorous challenge, often running into unexpected obstacles.
The Office of the Foreign Investment Ombudsman (OFIO) was created as a grievance settlement body within Korea Trade-Investment Promotion Agency (KOTRA) to help improve the investment environment and promote the success of foreign-invested companies in Korea by providing assistance in resolving difficulties the companies face both in business activities and day-to-day management.
From 1999 to 2015, OFIO has resolved 4,976 grievance cases (annual average of 311 cases) and a total of 360 cases were handled due to OFIO’s contribution to system improvements. OFIO continues to give tailored support and attention to foreign-invested firms and ensures that the decision to invest in Korea is the wisest and most rewarding possible.
OFIO operates a "Home Doctor" system under which specialists from various fields such as labor, taxation, finance, law, etc. provide one-on-one service to foreign-invested companies by investigating and resolving a wide range of grievances in the most efficient and effective manner.
In addition, OFIO has prepared an exclusive online page (http://ombudsman.kotra.or.kr) for foreign investors that would like to raise claims or offer suggestions in the law-making process so as to reflect foreign investors’ opinions regarding their business activities in Korea.
With the website playing its role as a communication channel between foreign-invested companies and the government, OFIO expects that investment climate will be further improved to a considerable degree by providing foreign-invested firms with up-to-date information on regulatory legislations and reforms.
I encourage you, foreign-invested companies, to contact OFIO whenever you experience any type of administrative or systemic problems in the course of doing business in Korea. Remember, we are standing by to troubleshoot on your behalf.