> Privacy Policy

Privacy Policy

Privacy Statement

Thank you for visiting KOTRA web sites. KOTRA is committed to respecting the privacy of users and providing a safe, secure user experience in accordance with the Act on the Protection of Personal Information Maintained by Public Agencies and Basic Guidelines on Personal Information Protection by Public Agencies. This Privacy Statement sets forth the usage polices and practices that apply to the following web sites operated by KOTRA (hereinafter referred to as the KOTRA web sites), and all of the KOTRA web sites will be subject to the privacy polices mentioned in this statement, unless otherwise indicated.

Automatic Data Collection

The following information will be automatically collected and saved, when a user accesses the KOTRA web sites.

  • Internet server domain and IP addresses passed through to get to the KOTRA web sites
  • Type of broweser and OS
  • Date of visit, etc

The information gathered and saved online will be used on statistical analyses for the purpose of improving the KOTRA web sites to provide better services to users and to facilitate communication between users and the web sites, provided that such information may be submitted to the authorities under legal provisions.

Collection of Information via E-Mail and Web Services

The following information will be automatically collected and saved, when a user accesses the KOTRA web sites.

  • You may express your opinions by mail, phone calls, or online web services. However, you should keep in mind the following:
  • Your information may be shared by other people and used as a source of development and implementation of related polices.
  • Your information may be shared by other public agencies or submitted, if necessary.

GDPR Privacy Policy

The Korea Trade-Investment Promotion Agency (“KOTRA”, “We”, “Our”, “Us”) is committed to respecting the privacy of users and providing safe and secure user experience.


This GDPR Privacy Policy (“Policy”) informs you about the personal data we collect when you use our website and services (collectively the “Services”) and only applies to individuals residing in the European Union (EU), or to individuals who use services carried out by KOTRA within the EU.


Below, you will find information on how we use your personal data, for which purposes your personal data is used, with whom it is shared and what control and information rights you may have.

1. Controller

A controller is responsible for the collection and processing of your personal data in accordance with the General Data Protection Regulation (GDPR) as well as further applicable data protection laws. Please find your controller and its contact information here, depending on where you are.

2. Data protection officer

We have appointed a Data Protection Officer in accordance with Art. 37 of the GDPR. If there is anything you are unsure about regarding this Policy or our data protection of your personal data, feel free to contact our Data Protection Officer by emailing dpo@kotra-frankfurt.de at any time.

3. How we collect your personal data

We generally collect your personal data directly from you, when, for example, you submit an inquiry, attend events or seminars, use or engage in our services or provide us with your contacts.


From time to time, we may gain access to your business contact details via recognised business data providers or an official website of your organisation. We may also receive your contact details through our primary contacts at your organisation if they think you may benefit from our services. As we work closely with other organisations, public agencies or governments of South Korea, we may also receive information about you from them.

When you visit our website, computer and technology information (e.g. browser type, IP address, unique device ID, etc.) is automatically collected via your browsers.

4. What type of personal data we have

We do not collect more information than we need to fulfil our purposes mentioned in this Policy and will not retain it for longer than is necessary. The types of personal data we collect and share depend on the nature of your relationship with us and the requirements of applicable laws.

  • Contact information – We may collect contact information including the name of your organisation, job title, and nationality to communicate with you in accordance with the contract, services or any business opportunities.
  • Requests/Claim data – We may gather your contact information and details of your comments, requests or any other issues you’ve raised regarding our services.
  • Financial data – We may collect your financial data such as bank account number for financial transactions.
  • Registration data – Based on the record of your visits to events such as business meetings and exhibitions, we may collect your contact information that includes the name of your organisation, your job title and nationality for our reference to host upcoming events.
  • The personal data that we process may include any other personal data that is provided to us during the course of our services.
  • When you visit our website, we collect and store information that your browser automatically transmits to us such as IP address, date and time of your access, your browser type, operating system type, and cookie-related data. For more information about our use of Cookies, please see 9. Cookies.
  • To provide you with an acceptable service, we may collect your information about dietary which is classed as special category data with your explicit consent.

5. How we process your personal data

As KOTRA is a public agency of South Korea, we process personal data for a number of different purposes that arise from our missions to contribute to the development of the national economy through global business support activities.

We may process your personal data for the following purposes:

  • To contact you or communicate with you concerning our services or business administration
  • To respond to your requests, inquiries or concerns regarding our services
  • To provide international business matchmaking services which may include supporting the business trip and setting up meetings for foreign and Korean companies
  • To research the foreign market and publish a report to introduce leading companies in foreign markets to domestic companies
  • To facilitate the exhibitions, conventions or events and to provide you with information and services associated with the events
  • To contact you with regard to business opportunities which we believe might interest you
  • To send you our newsletter or information at irregular intervals to inform you about news on our services as well as on the services of our affiliated companies
  • To send you surveys with the purpose of requesting your feedback about our events (We send surveys to all event participants instead of specific persons. Participation in surveys is voluntary, not mandatory.)
  • To pay a bill or compensation to you

For visitors to our website

The information collected automatically when you visit our website will be processed for the following purposes:

  • To ensure our website stays securely by preventing, detecting, mitigating and investigating fraud and security breaches
  • To ensure the performance of our website
  • To ensure that the content of our website is presented in the most effective manner for you and your computer

The provision of your personal data will generally be voluntary and there is no statutory nor contractual obligation to provide your personal data. We generally do not contractually require the provision of your personal data but note that in any event, non-provision of personal data might exclude you from using some of our services or parts thereof. Our services are not intended for use by children. Under applicable national laws, we do not knowingly collect personal data from users who are considered children. According to our User Agreement, children are not permitted to use our services.

6. Legal basis for the processing of personal data

Where KOTRA is processing personal data for the performance of its functions, the primary legal bases under the GDPR are as follows:

  • Where the processing is necessary for the performance of a contract to which the data subject is a party or in order to take steps at the request of the data subject prior to entering into a contract in accordance with Art. 6 (1) (b) of the GDPR. (i.e. when you register for our services, responding to your request about our services);
  • Where the processing is necessary for the legitimate interests pursued by KOTRA or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data in accordance with Art. 6 (1) (f) of the GDPR. (i.e. sending thank you letters or surveys after the event, preventing or detecting security issues);
  • Where we have obtained a data subject’s consent to the processing in accordance with Art. 6 (1) (a) of the GDPR. (i.e. sending the newsletters);
  • Where the processing is necessary to comply with legal obligations in accordance with Art. 6 (1) (c) of the GDPR.

7. How we share your personal data with others

We do not sell or disclose your personal data to third parties for their marketing or advertising purposes without your consent. We only disclose your personal data when it is necessary for the purposes mentioned in this Policy or when we have obtained your consent.


Third party service providers may access to your personal data on a need to know basis for the purpose of providing services on behalf of us. They cannot do anything with your personal data without our permission. They will not share your personal data with any organisation apart from us, nor will they keep your personal data for longer than the period we instruct.

When necessary, we share your personal data with the following data processors and recipients as far as necessary for the purposes described in this Policy:

  • KOTRA headquarters in Korea
  • Other business partners, investors, and Korean companies
  • Sponsors, co-organisers and attendees of our events
  • External service providers who facilitate or support our events
  • External operators of our websites and applications
  • External parties such as translators, consulting firms and law firms in connection with our services
  • Travel agencies or hotels in connection with supporting your business trips
  • Law enforcement agencies, courts, government agencies or public authorities, intergovernmental or supranational bodies
  • Third parties who are involved in judicial proceedings, in particular, if they submit a legal order, court order or equivalent legal order to us.

8. International transfers of personal data

As KOTRA is a public agency of South Korea, your personal data may be transferred to South Korea for the purposes mentioned in this Policy. As South Korea has not sought nor received “adequacy decision” from the European Commission, we use Standard Contractual Clauses adopted by the European Commission to provide appropriate safeguards for the transfer of your personal data.


Given the nature of KOTRA’s missions and functions, we may also disclose your personal data to recipients overseas. To ensure an adequate level of data protection when transferring your personal data from the European Economic Area (EEA) to third countries (outside the EEA), we will only transfer your personal data on the basis of an adequacy decision or appropriate safeguards such as Standard Contractual Clauses adopted by the European Commission. Upon request, we will provide you with a copy of the relevant information.

9. Cookies

Cookies are small text files that are placed on your computer by websites that you visit. They are widely used in order to make websites work or work more efficiently. We use cookies that are necessary for the operation of this website to enhance your experience when you use our website. You can control your cookies through the browser settings. Please visit the browser developer’s website if you want to find out how to manage your cookies on your browser.


If you want to know more about cookies, please visit www.aboutcookies.org or www.allaboutcookies.org.

10. Security

We have implemented technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised access or disclosure of personal data. We restrict access to your personal data to those who need to know that information to provide benefits or services to you. In addition, we train our employees to help them be well aware of risks associated with data security and confidentiality.

11. Data retention

We strive to keep our processing activities with respect to your personal data as limited as possible. Your personal data will be retained only for as long as we need it to fulfil the purpose for which we have collected it and, if applicable, as long as required by statutory retention requirements. In case of consent, your personal data will be at the latest deleted without undue delay after the withdrawal of such consent.

12. Your rights

You have the rights, at any time:

  • without giving reasons according to Art. 15 of the GDPR to obtain information about your data stored with us. With the exception of any connection fees charged by your provider, you will not incur any costs as a result of the inquiry;
  • to have the data rectified in accordance with Art. 16 of the GDPR;
  • to have the data erased in accordance with Art. 17 of the GDPR;
  • to obtain from the controller restriction of processing in accordance with Art. 18 of the GDPR;
  • to object to the processing for sending the newsletter according to Art. 21 (2) of the GDPR;
  • to object to other forms of processing of your personal data in accordance with Art. 21 (1) of the GDPR;
  • to withdraw any consent to the collection and use of data given to us at any time, without affecting the lawfulness of processing based on consent before its withdrawal in accordance with Art. 7 (3) of the GDPR;
  • to receive your personal data in a machine-readable format and to transmit them to another person responsible in accordance with Art. 20 of the GDPR;

If you would like to exercise any of these rights, you can contact the Data Protection Officer or Data Protection Manager responsible for your region. You can find the contact information of our Data Protection Managers and Data Protection Officer here.

No cost will be charged for any response to acceptable requests. If for some reasons the request is denied, we will provide an explanation as to why the request has been denied.

It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes for the period we hold your data.

We take any complaints we receive from you very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We also welcome any suggestions for improving our procedures.

We ask that you first submit any such complaints directly to the Data Protection Officer or Data Protection Manager in your country. If you aren't satisfied with our response or have concerns about how we process your personal data, you have the right to lodge a complaint with the appropriate data protection authority in your region.

13. Links to other websites

You may find links to other websites on our websites. We recommend that you read the privacy policies on the other websites you visit. This Policy does not cover how other websites collect and process personal data.


처리하는 개인정보의 항목호
Region Controller Contact Information

Austria

KOTRA
Vienna

Address

Mariahilferstrasse 77-79/1/3, (Generali Center, 3rd Fl.) A-1060, Vienna, Austria

Telephone

(43-1)586-3876

Data Protection

Manager

dpm_Austria@kotra.or.kr

Belgium

KOTRA
Brussels

Address

Rond-point Schuman 11, 1040 Brussels, Belgium

Telephone

(32-2)205-2142

Data Protection

Manager

dpm_Belgium@kotra.or.kr

Bulgaria

KOTRA
Sofia

Address

Floor 1, Interpred-WTC, 36 Dragan Tsankov Blvd., sofia 1057, Bulgaria

Telephone

(359-2)969-5030

Data Protection

Manager

info@kotra-sofia.org

Croatia

KOTRA
Zagreb

Address

Radnička cesta 52/Ⅷ, 10000, Zagreb, Croatia

Telephone

(385-1)4815-102

Data Protection

Manager

dpm_Croatia@kotra.or.kr

Czech
Republic

KOTRA
Praha

Address

Panorama Business Center, Skretova 12, 120 00, Praha 2, Czech Republic

Telephone

(420)245-005-650

Data Protection

Manager

dpm_Czech@kotra.or.kr

Denmark

KOTRA
Copenhagen

Address

Holbergsgade 14, 3rd Floor DK-1057, Copenhagen, Denmark

Telephone

(45)3312-6658

Data Protection

Manager

info@kotra.dk

Finland

KOTRA
Helsinki

Address

Salomonkatu 17 A, 3 Krs D, 00100 Helsinki, Finland

Telephone

(358-9)682-9490

Data Protection

Manager

helsinki@kotra.or.kr

France

KOTRA
Paris

Address

19 Avenue de l'Opéra, 75001 Paris, France

Telephone

(33-1)5535-8888

Data Protection

Manager

dpm_France@kotra.or.kr

Germany
(Frankfurt)

KOTRA
Frankfurt

Address

MesseTurm 33.OG, Friedrich-Ebert-Anlage 49, 60308 Frankfurt am Main, Germany

Telephone

(49-69)242-9920

Data Protection

Manager

frankfurt@kotra.or.kr

Germany
(Hamburg)

KOTRA
Hamburg

Address

Axel-Springer-Platz 3, Haus B, 20355 Hamburg, Germany

Telephone

(49-40)3405-740

Data Protection

Manager

info@kotra.de

Germany
(München)

KOTRA
München

Address

Tal 12, D-80331 Munich, Germany

Telephone

(49-89)2424-2630

Data Protection

Manager

munich@kotra.or.kr

Greece

KOTRA
Athens

Address

6th Fl., 5 Chatzigianni Mexi Str., GR-11528, Athens, Greece

Telephone

(30-210)654-3623

Data Protection

Manager

dpm_Greece@kotra.or.kr

Hungary

KOTRA
Budapest

Address

H1123, 3F, KOTRA, Alkotas U. 50, Budapest, Hungary

Telephone

(36-1)201-6368

Data Protection

Manager

dpm_Hungary@kotra.or.kr

Italy

KOTRA
Milano

Address

Via Larga 2 - 20122, Milano, Italy

Telephone

(39)02-795813

Data Protection

Manager

kotramil@kotra.it

Poland

KOTRA
Warsaw

Address

KOTRA, 21th Fl. Warsaw Financial Center, Emilii Plater 53, 00-113, Warsaw, Poland

Telephone

(48-22)520-6230

Data Protection

Manager

biuro@kotra.pl

Romania

KOTRA
Bucuresti

Address

Baneasa Business & Technology Park, Soseaua Bucuresti – Ploiesti nr. 42-44, Sector 1, Romania Cladirea A, Aripa A1, Et. 1

Telephone

(40-21)233-2171~3

Data Protection

Manager

kotra@kotra.ro

Slovakia

KOTRA
Bratislava

Address

2nd Floor, Cintorinska 2333/9, 811 08 Bratislava, Slovak Republic

Telephone

(421-2)2129-3450

Data Protection

Manager

dpm_Slovakia@kotra.or.kr

Spain

KOTRA
Madrid

Address

Paseo de la Castellana 95, Torre Europa 95, Planta 9 B, 28046 Madrid, Spain

Telephone

(34-91)556-6241

Data Protection

Manager

dpm_Spain@kotra.or.kr

Sweden

KOTRA
Stockholm

Address

KOTRA, Svardvagen 11C, SE-182 33 Danderyd, Sweden

Telephone

(46-8)30-8090

Data Protection

Manager

stockholm@kotra.nu

The
Netherlands

KOTRA
Amsterdam

Address

WTC Amsterdam, C tower 12F Strawinskylaan 1253, 1077XX Amsterdam, The Netherlands

Telephone

(31-20)673-0555

Data Protection

Manager

info@koreatradecenter.nl

United
Kingdom

KOTRA
London

Address

1st Floor, Brettenham House North, 12-13 Lancaster Place, London WC2E 7EN, United Kingdom

Telephone

(44-20)7520-5300

Data Protection

Manager

kotra@kotra.co.uk

All other
countries
within the
EU

KOTRA
EUROPE
HEAD OFFICE

Address

MesseTurm 33.OG, Friedrich-Ebert-Anlage 49, 60308 Frankfurt am Main, Germany

Telephone

(49-69)242-9920

Data Protection

Officer

dpo@kotra-frankfurt.de

All other
countries
outside the
EU

KOTRA
Headquarters
in Korea

Address

13, Heolleung-ro, Seocho-gu, Seoul, Korea

Telephone

(82)1600-7119

Data Protection

Manager

dpm_HQ@kotra.or.kr